WARRANTY & RECALL
Our U.S. based team manages the integrated process of consumer recall, warranty,
and rebate campaigns with flexible, scalable and cost-effective solutions.
From experience, we know consumer recall, warranty, and rebate campaigns are complex, influenced by uncontrolled variables and are never identical. A poorly managed program can have negative consequences on a company’s brand, market share, and bottom line.
At JNR, our comprehensive procedures, auditing processes and extensive training ensure quality and maximum value. This assurance allows you to step away from the consuming and costly tasks of campaign management and focus on your company’s big picture for continued growth.
An enhanced customer experience.
In a hurried world, our human touch truly differentiates the level of customer support from our competitors. Our effective model of customer care not only reduces support service costs, but also protects your most valuable asset – your customers. Our Customer Support agents work as an extension of your company, embracing your brand values and objectives as our own.
Friendly, detail-oriented and professional, we are dedicated to providing exceptional customer experiences that will increase customer satisfaction and brand loyalty.
End-to-end management. We engage in a holistic, consultative approach to understand the ins-and-outs of your objectives, navigate program requirements and manage all aspects of your incentive or reward campaign.
As a single-source provider, we offer prepaid cards, a powerful yet easy to use online incentive and reward platform, insights and analytics, and exceptional in-house account management, customer service and fulfillment teams.
”JNR’s Warranty and Recall Management Solution is one of the best workflow process decisions we ever made. They take care of everything from building the customer interface to managing claims, fulfilling claims, and then reporting back to us with metrics and updates. This partnership allows us to focus on other aspects of our business while they take care of the entire campaign.Fortune 500 Automotive Client
Turn your campaign into a competitive advantage with valuable insights. As a result of our end-to-end process, JNR is able to monitor performance metrics and gain insights into your customer’s behaviors and habits through each step of your campaign.
Strengthen your decision making and benchmark important trends with up-to-date data and reporting. Our customizable reporting helps keep your fingers on the pulse of customer’s potential needs or issues and to make informed decisions that will drive revenue.